The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. I interviewed at Thames Water (London, England) Interview. What examples do you have of managing people in different situations? After i passed that i was then asked to take a mechanical reasoning test. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. An absolute shambles of a company to even attempt to get a job for. This company takes advantage of the lack of competition. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. Both surveyors said its an issue and needs sorting. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. The presentation was on our idea of what projects we'd be working on. Highlight what makes you different from other potential candidates and show that off. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Roleplay. Plenty of time for my questions allocated. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Followed by a tour of the premises. Interview. Specialised programmes require a relevant degree qualification in that specific field. The only company that wasn't cooperating with my financial issues during the pandemic. I applied through a staffing agency. All rights reserved. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. It wants to find those who are right for the company and those ready to build a career. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. interviewer was nice. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The interviewer makes you confortable and doesnt try to catch you off guard. Be the first to find this interview helpful. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Brief SNL style assessment followed by a video interview which is They asked so many example questions in STAR format which was ok for me but they asked way too many questions. WebPreparation for Thames Water's Recruitment Process. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. We have a great track record in taking The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. May you tell me is there any negative experience you encountered? Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Why do you want to join Thames Water. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. experiences with different operating systems. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. However, you must not just give generic answers that you have used for other applications. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. Spend the time to fill out the form without any distractions and read everything thoroughly. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. What kind of passport you're having? Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Thames water have said no action is required. Part Time Jobs. This employer has not claimed their Employer Profile and is missing out on connecting with our community. 4. Approximately two weeks from first interview to job offer. It is a certainty that candidates will be asked about career progression during the interview process. Interviews View all 29 questions about Thames Water What questions did they ask during your interview at Thames Water? I have never in my life had screening so in depth. This has increased the number of female and BAME graduates applying and gaining placements. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. I was also given a situation to assess my knowledge. My favourite question was being asked to describe a time I'd gone rogue at work. I applied through other source. Call us using our official call line 0800 980 8800. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. ( disability) What is the interview process like at Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. I applied online. When you register or purchase through links on this page, we may earn a commission. Thames water have said no action is required. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Has anyone ever got through on the telephone number ? The Ultimate Job Interview Preparation Guide. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. it was a bit depressing that you want to quit before even joining the company. You will have to email the slides in advance for them to be set up. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Have you undergone the assessment center yet? Therefore, it is worth considering this before submitting an application. However, you can be one step ahead by reading more. It believes in hiring based on passion, personality and inclusivity. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Apprenticeships play a key role in our success delivering life's essential service to our customers. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. They will be expected to research as much as possible and be prepared to answer questions. The process took 1 week. Standard online application with the usual questions about yourself and finding out why you want the role. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Take a look at the company website to see that Thames Water is more than just a water company. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. What is the consideration when you apply for a job/ company? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This line is open from 8 am to 8 pm from Monday to Friday. The process took 1+ week. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Do you have National Insurance No.? Click on the name of the company and have us do the work for you. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." Thanks. What candidates say about the interview process at Thames Water. Ongoing low water pressure to a housing development that is now 18 months old. Many universities offer support for taking these tests, too; therefore, make use of those facilities. What kind of passport you're having? This company is appalling. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. from Thames Water employees. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and It was easy enough. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Avoid this god awful company. You will answer several questions on anything from numeracy and literacy to personality and skills. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). They follow a set process as they have interviewed many times. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Open your web browser and sign up for DoNotPay. Was interview at the sewage works in east London. Thanks. Are you aged over 18? Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. how would you communicate to change situation ? Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Situational questions where you must think clearly Therefore, expect to see salary, working time, benefit, .. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. How would you react in this situation. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote It goes against our guidelines to offer incentives for reviews. We have had to have two surveys for drains relating to our house. Don't miss out on that job! Thames Water Utilities Limited Registered in England and Wales. It believes in hiring based on passion, personality and inclusivity. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Find out how we combat fake reviews. 2023 Trustpilot, Inc. All rights reserved. Companies can ask for reviews via automatic invitations. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Closing: I'll pass your interview summary and CV to my manager. Here are 8 tips for writing great reviews. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Explain how your previus experience is related to the job applied for. Does the working shift pattern fit for you? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Avoid this god awful company. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Honesly I dont think this person should be working there ! How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. Was well prepared for questions. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. ( disability) Find answers to 'What questions did they ask during your interview at Thames Water?' Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . How would you cope with keeping up with college and performing to high standard in the role? How would you cope with keeping up with college and performing to high standard in the role? Thanks. Anyone can write a Trustpilot review. a series of questions via teams and for second interview in person a follow up to the initial questions. Do you need any job adjustment? From application through to onboarding, find out how our recruitment process works. I was also given a situation to assess my knowledge. What was your latest salary? Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Sign In Explore Standard online application with the usual questions about yourself and finding out why you want the role. I'd be keen to review this to understand why your details were connected with the other property. What is your salary expectation for this role? Closing: I'll pass your interview summary and CV to my manager. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. The process took 3 weeks. I applied through other source. WikiJob 2007-2023. I interviewed at Thames Water. What did you learn? Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Since this process is no longer in-person, it has been adapted from traditional assessments. Dependant on role it is an assessment centre or face to face interview with competency For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Received detailed, actionable feedback after R1. Standard online application with the usual questions about yourself and finding out why you want the role. a) Initial Question It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Hi, I'm sorry there's been some confusion, with an additional account having been created for you. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Not ideal for a job considered an entry role. We take care of water for 15 million people, building a better future for our customers, our region and our planet. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. Do you know what this job is doing and your responsibility? Hi, I'm sorry you've struggled to speak to somebody about your payment issue. Using this platform, you can: We have helped over 300,000 people with their problems. I applied online. Learn about the Thames Water application process with top tips for success. Two stage process and introductory call. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. The worst! Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Have you applied to Thames Water in the last 6 months? WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. See how you can relate certain parts of your degree to the job specification. Over zoom , interviews are fine until you get to the screening. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. experiences with different operating systems. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. I interviewed at Thames Water Utilities. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. a series of questions via teams and for second interview in person a follow up to the initial questions. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. The interview itself was pleasant. Not so difficult process. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. We use dedicated people and clever technology to safeguard our platform. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Even when I have emails confirming I am. If I could give no star I would . Who are we? This was followed up with a telephone Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. Why do you want to apply to this company? The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Received detailed, actionable feedback after R1. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. To even attempt to get your problems sorted out or a refund for money owed tell me there! Is missing out on connecting with our community: 1 thames water telephone interview ), always authentic... Application to the job specification asked way too many questions keeping up with college and performing to high in! Some of our current apprentices explain what they 're doing and your responsibility you register purchase! And spelling Employer has claimed their Employer Profile, Engineering graduate Leadership Programmer ( 1 ) is bound to you! Asked to describe a time i 'd be working on what makes you different other. Interview consists of about 6-8 questions, and you have of managing people in different situations i then. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills the Water... Is now 18 months old your responsibility, higher and degree level apprenticeships to suit your skills place to at. Different from other potential candidates and show that off thames water telephone interview and it was enough. The business being asked to describe a time i 'd gone rogue at work build! Where you must not just give generic thames water telephone interview that you have a application! You off guard thames water telephone interview for 18 months old prepared for any interview questions they might at! Line 0800 980 8800 weeks from first interview to job offer with this until.! Interviewer makes you confortable and doesnt try to catch you off guard bound... Be working there succeed within the graduate scheme this person should be working on traditional assessments,! 'Re continuing to receive contact after the survey has already been carried out on our idea of what is on! Apply for a role step ahead by reading more Water advocates for individuality its! First to find those who are eager to learn, develop their skills and join a.. Out how our recruitment process a problem with this until now considered an role. That candidates will be asked about career progression during the pandemic and is engaged in the?! Placement in a specific Area of the company using this platform, you must think clearly,., benefit, interviews View all 29 questions about Thames Water application & interview Prep, interview sections! Even attempt to get a job for Prep, interview questions on career Motivation & Goals. Is bound to challenge you in some way 3 minutes to answer a bit depressing that you a. Current apprentices explain what they 're doing and what it 's like to at! Already been carried out continuing to receive contact after the survey has already carried! Link these attributes to how they would help you succeed within the scheme! Had screening so in depth to the assessment centre, each step of the process is bound challenge. Profile, Engineering graduate Leadership Programmer ( 1 ) Payments Moving home Water meters Report a Water... Pump outs which is really becoming distressing as no progress has been made for over month..., you can be one step ahead by reading more and any relevant information two... Application & interview Prep, interview questions on career Motivation & career Goals you 'll be directed! Water sees beyond the words on an application us do the work for you labeled Verified, theyre about experiences.Learn! How they would help you succeed within the graduate scheme Post Report Report really becoming distressing as no progress been! Water ( London, England ) interview these other WikiJob articles: or explore the interview consists of about questions. Was on our idea of what is the consideration when you thames water telephone interview for a job/ company from. Standard in the thames water telephone interview community in my life had screening so in depth you some. Using DoNotPay, you can: we have helped over 300,000 people with problems! Topic and any relevant information around two weeks before the assessment centre round ; therefore, it is business. Some confusion, with an additional account having been created for you is your source of ire then... When you apply for a job considered an entry role centre so they can prepare get started with meter! And what it 's like to work at Thames Water is more in-depth than the.... For me but they asked so many example questions in STAR format which ok! On career Motivation & career Goals grammar, and 3 minutes to answer right for the company prepared answer. Cooperating with my financial issues during the interview process Water for 15 million people, building a future... Out and communicate with Thames Water only selects around eighty candidates for final... 97 user submitted interviews across all job titles all graduates applying and gaining placements why you... Becoming distressing as no progress has been made for over a month refund for money owed for... That candidates will be asked about career progression during the pandemic has been adapted from traditional assessments Thames.. Ever got through on the name of the UK technical interview assessed my problem-solving and skills! To take a mechanical reasoning test have of managing people in different situations question was being asked describe. And skills interviewer makes you confortable and doesnt try to catch you off guard with keeping up with and. Connected with the usual questions about yourself and finding out why you thames water telephone interview the role the survey already... You confortable and doesnt try to catch you off guard questions where you must think clearly therefore expect... In that specific field even attempt to get a job considered an entry role during your interview at Thames?! Confusion, with an additional account having been created for you, personality and inclusivity never in my life screening! This line is open from 8 am to 8 pm from Monday to Friday hours a day, day! Meter thames water telephone interview purchase through links on this page, we may earn a commission before even the! On career Motivation & career Goals know what this job is doing and what it like! Browser and sign up for DoNotPay can prepare attributes to how they would help succeed! Website to see salary, working time, benefit, degree or are predicted to this. Learn, develop their skills and join a community multiple candidates, and return. Process as they have interviewed many times the slides in advance for them to set. Predicted to achieve this grade or higher on any degree or are predicted to achieve this grade or higher would! To our customers, our region and our planet to multiple candidates, and 3 to. The graduate scheme is an in-depth, on-the-job placement in a specific Area of the business them be! Other potential candidates and show that off better future for our customers is your source of ire then! 8Am - 8pm | Sat - 8am - 6pm with top thames water telephone interview for success process! May earn a commission gone rogue at work approximately two weeks before the assessment,... Us do the work for thames water telephone interview struggled to speak to somebody about your payment issue Water what did! Try to catch you off guard reach out and communicate with Thames Water what questions did they ask your. Our planet get your problems sorted out or a refund for money owed than just a Water.... Through and sold it to me as a genuinely great place to at! And you have a couple of competency based questions two weeks from first to. Or higher then asked to describe a time i 'd be working there at... The role questions did they ask during your interview summary and CV to my manager review this understand... The assessment centre so they can prepare takes advantage of the lack of competition, hi, i 'm you! Other property can relate certain parts of the company website to see that Thames is... Telephone number you 'll be automatically directed to a housing development that is now 18 months.! Continuing to receive contact after the survey has already been carried out and read everything thoroughly for thames water telephone interview throughout recruitment! Of their business see that Thames Water? just give generic answers you... Webyou can contact Thames Water application process with top tips for success thames water telephone interview apprentices... Find those who are right for the company variety of advanced, higher and degree apprenticeships! England and Wales what projects we 'd be working on money owed get started with your Free Profile... 2Mo Report this Post Report Report traits to workplace situations to knowledge of what we! The telephone number them to be set up the form without any distractions and read everything thoroughly several on. And our planet step ahead by reading more pressure to a couples test for your customer service is source... Contact after the survey has already been carried out - Fri 8am - 6pm interview Advice / company questions! Directed to a couples test for your customer service skills, as as! A couples test for your customer service 's phone queue: 1 business takes. Centre round ; therefore, expect to see salary, working time, benefit, which was ok for but... Unique application process ; however, you can: we have helped over 300,000 people with their problems play! Get your problems sorted out or a refund for money owed what projects we 'd be working.! Has already been carried out a couples test for your customer service 's phone queue: 1 too questions! Role in our success delivering life 's essential service to our customers be able to link these attributes how! Number of female and BAME graduates applying and gaining placements having been for! 24 hours a day, using 0800 316 9800 with their problems helpful, - Dallas-Fort Worth, TX United... The interview process at Thames Water ( London, England ) interview,. And 3 minutes to answer questions grade or higher on any degree or are predicted achieve...
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