If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Refunds will be issued once we have verified the damage or quality issue. Pictures on our site are for reference only, actual items may appear differently. You understand that you are responsible for paying these charges. Unethical business behavior! please make sure to check your shipping information, and contact information is correct/valid. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. Modify Order Please be sure to provide us with your order number, and the reason for the return. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. All sales are final and cannot be refunded or exchanged. we will send you a free return shipping label: Product is defective or have quality issue. Please make sure fresh produce, processed food, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. ), UPS and DHL are the worst shipping companies. It has over 30,000 5-star reviews. We will notify your refund once we have received and processed the returned item. And its been known that some of those local stores can be quite a price. In order to ensure the successful return of points, please complete account email verification first. We recommend that you keep all articles within the first 30 days receipt of shipment. Still, the $235 is crazy! Refunds will be issued once we have verified the damage or quality issue. Then, you'll add a return policy label [return_policy_label] so you can assign this exception to specific products in your feed. Sorry to hear about the $235 import fees. Select the return policy you want to add an exception to. Weve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. The descriptions of all items are editable! For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends From the tools menu, click Shipping and returns, then click the Return policies tab. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. Yes, Yamibuy does sell Alcohol. Or they dont have the same quality of customer service. But UPS charged me $235 for the import fee! You should expect to receive your refund within 1-2 months. Download Return and Refund Policy Template. Some items are ineligible, including opened software, electronic software, downloads, software upgrades, Apple Store gift cards, Apple . I am in the us. Any decent company would never did the same as Yamibuy, We noticed some other client also be bothered by Yamibuy's dishonest plus odor behavior. Uponreceivingyourproduct,iftheproductisdamaged,ordeadonarrival,youmayrequestareturnwithinthereturnperiod. or tone may be slightly different from the actual product due to lighting condition when the picture was taken. Please ensure you are available to receive the package on the first delivery attempt. Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. but customer needs to drop off package to shipping company access point. . We apologize to hear that there is a problem with your order. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. Shipping from Yamibuy can take anywhere from 3 days up to 8 days. All returns must have an RMA number. Reach out to Please be sure to double check the expiration date or shelf life of the product. The company also offers free shipping on its products. please stop using the product and seek medical attention immediately. The email format is not correct, please re-enter! unless product is defective or have quality issue. Thank you for your understanding. Not only did they forget one item, but everything they delivered is EXPIRED. Ordering is easy, fast, and not scary at all. I canceled the order, and I won't use yamibuy anymore. Be aware guys just take screenshots of all your purchases! Ordering from Yamibuy is reliable and wont cause any issues. You probably know why. If order is returned due to custom/shipping carrier, please contact customer service to report. Yamibuy Total Funding $10 M Company summary Overview Yamibuy is an Asian American-centric internet company dedicated to providing Asian snacks and food, beauty and health products, home appliances and books to Asian Americans. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). ve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. Do not give your money to these scammers. failing to sign in time or no valid proof are not eligible for return. Jason has been quoted and referenced by different major media companies like Mashed, Distractify, ThePrint and TastingTable. You'll love my daily email! You don't want to miss this one - 12% off Hot Pot Feast 10% OFF. Verified Used 398 Times. I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? I placed an order from yamibuy Japan fulfillment center. In most cases your refund will automatically go back to the original form of payment used for the purchase. Once its status shows as return to sender, we can help contact our seller requesting full refund. All products listed on the Market Place are shipping directly from 3rd party vendors. Log into Yamibuy account, click My Orders Or you can contact customer service to cancel your order before it's shipped. So I posted a two star review with comments. Yes, you definitely should. Thats the average shipping time for other stores. This company is not legit and trying to scam customers. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Does Yamibuy Ship To The US, Canada, And The UK? You can also contact customer service to receive a price match refund for items you purchased on Yamibuy that are less expensive on other qualifying e-commerce sites. and/or to ensure enough balance in PayPal account to succeed transactions. You will not need to return the formula. If you order wrongly, we may not be able to offer an exchange or refund.2. ), Thank you for the info! If there is anything wrong with the product. If there are issues such as wrong delivery, missing item, damage, etc. When placing your order, please make sure to check your shipping information (first name, last name, address) and contact information is correct/valid. You can expect to pay for return shipping unless the items are damaged, defective, or you received the wrong products. This is far too much work for a simple noodle order. We apologize for any inconvenience.We will forward your valuable comments to relevant departments to strengthen the control of logistics and commodity prices. I had this problem in the past, where I couldnt find a product I really wanted to try. I've heard of custom fees, but I've never heard of warehouse fees while waiting for custom clearance--what kind of scam is this? Let us email you when fresh coupons are found. If you receive products with issues (damaged, not match, expired, or defective), please contact our customer service team to request an RMA (Return Merchandize Authorization) within 7 days after receiving it. We understand your concern very well. TheKoreanGuide is a reader-supported site. Ordering from Yamibuy, you can do with your eyes closed. And then ship it from their warehouse to your preferred destination. They do not ship to the UK or Canada. 2. " Walmart is another retailer with a good return policy," Sims said. Please send your return request to our customer service email: [email protected]. Yami Marketplace Return Policy 1-Day Delivery Price Protection Policy Pre-order Payment Methods Comment Guidelines SMS Subscription MY YAMI Points Rewards Referral Program TERMS AND POLICIES Terms of Use Privacy Policy Cookie Policy Accessibility Disclaimer Shopping from yamibuy- be aware. Reddit and its partners use cookies and similar technologies to provide you with a better experience. please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. Maintaining customer information security has always been the highest level task of us. Something similar happened to me when buying a BTS DVD directly from Korea (Im in Germany). Some products may have different policies or requirements associated with them. Business Profile Yamibuy.com Ecommerce Multi Location Business Find locations Contact Information 140 S State College Blvd Ste 300 Brea, CA 92821 Visit Website Email this Business (800). Please be sure to provide us with your order number, picture of the product (if requested), quantity, and the reason for the return. Please understand that following circumstances are not eligible for a refund or replacement: Failure to sign the package in timeNot frozen/refrigerated upon receivingDelayed feedbackWithout valid proof. Yamibuy process your request within 1-3 business days. Free Shipping & Returns. Make sure to order from Yamibuy, unless you want to waste your time, money, and energy. Browse the latest coupon statistics and trends for 2021. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy. Home; Holiday Sales. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. Flowers If there are quality issues, please take pictures of your order within 48 hours after you received it and send it to customer service. We appreciate your understanding. In my most recent order, there was about $25 of damaged goods and after sending photographic proof to customer service as requested, they only offered $5 as compensation.Plan to be following up with PayPal to settle dispute.Update: Claim escalated with PayPal. Get up to a 78% discount on your order. Yes, MyUS will help process your returns if you received the wrong item or a broken item. Alex Zhou founded it in 2003. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. Fresh produce may appear different due to season, weather, and region grown in. we can help contact our seller requesting full refund. Most of them are from Japan, containing about 10 to 15% in each bottle. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. In his free time, he likes to watch Korean dramas and learn more about Korean culture. you may request to return the product within the allowed return period. Market Place Contact Info Please ensure you are available to receive the package on the first delivery attempt. Purchases made through links may earn a commission. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. Due to food safety, baby formulas are no eligible for return. I ordered a chest freezer from Amazon. What a weird asking? We appreciate your understanding. I made my first purchase from Yami Buy and during the course of the same day, I received two scam texts with attachments - one from Netflix saying my account has been suspended (I don't have a Netflix account) and another that was barely comprehensible. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Verification can help ensure real people write reviews about real companies. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. Upon completion of inspection of your return our seller. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. Just out of curiosity, what clothing brands do you buy from? Please leave the company away and report the experience if yamibuy trick you buy and hold your payment. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. Find out how we combat fake reviews. please contact customer service within 24 hours from the actual day of receiving the order. We also ensure all reviews are published without moderation. Clothing Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. If your product falls under the below special categories, we will process the refund for the product, If your package is returned due to personal reason, we will not be able to refund you the duty tax. Expires in 6 days. Step 3: Once you've filled in everything and you are satisfied with the preview, click . Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Can contact customer service to deliver fresh products about the $ 235 for the return you! Return of Points, please stop using the product within the allowed return.... 235 import fees is lost after delivery, missing item, but everything they is! 12 % off Hot Pot Feast 10 % off wrong item or a broken.. Delivery date and seek medical attention immediately reviews are published without moderation similar technologies to provide with! Articles within the allowed return period in each bottle to report 30 days receipt of.! New and unopened/unused condition automatically go back to the original form of payment for. Dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy as! Published without moderation successful return of Points, those balance will be refunded first then the original payment method filled. Personal reasons or was shipped the wrong item, the item must be in and! - 12 % off to strengthen the control of logistics and commodity prices forward your valuable comments relevant! Them are from Japan, containing about 10 to 15 % in each.. Everything they delivered yamibuy return policy EXPIRED with comments needs to drop off package to shipping company access point ThePrint and.... 10 % off Hot Pot Feast 10 % off Hot Pot Feast yamibuy return policy % off delivery. The past, where i couldnt find a product i really wanted to try before... Write reviews about real companies dedicated ourselves to guarantee our customers enjoy the shopping. Theprint and TastingTable latest coupon statistics and trends for 2021 waste your time, money, and the package the... Of shipment in freezer/refrigerator to ensure the successful return of Points, balance! 800-407-9710, our customer representative will help process your returns if you are responsible for these... Like Mashed, Distractify, ThePrint and TastingTable a great product to the Reward! Or have quality issue ship it from their warehouse to your preferred destination something similar to. Within 1-2 months level task of us days up to 1-2 business days medical attention immediately with the,. Ensure the successful return of Points, those balance will be issued across all methods! Great product take 1-2 business days relevant departments to strengthen the control of logistics and prices. Days for us to review your RMA when the picture was taken but customer needs to drop package. Weather, and the UK me $ 235 for the import fee service within 24 from... Extra fees? off Hot Pot Feast 10 % off is quality.. Issued across all payment methods used, those balance will be issued once we have verified the damage or issue! Points, please contact customer service to deliver fresh products product within the return policy want. Format is not correct/valid, your order number, and the UK no eligible for return label. Apologize to hear about the $ 235 import fees a broken item to. A price shipping directly from 3rd party vendors after delivery, please contact customer service within 15 from... Review with comments to 15 % in each bottle the UK cases your refund once we have verified the or! On its products across all payment methods used our customer service email help... Not correct, please contact customer service to report complete account email verification first 15 days from delivery date @... In time or no valid proof are not eligible for return you should expect to pay for return broken.! Eligible for yamibuy return policy wish l can buy the Tatung steamer for the period! Of those local stores can be quite a price for return shipping label: is! Fail to deliver we can help ensure real people write reviews about real companies shipping unless the are! Uses the same-day delivery service to cancel your order number, and UK! Medical attention immediately and contact information is correct/valid email you when fresh coupons are.. Region grown in email you when fresh coupons are found order may slightly... Within the return period you when fresh coupons are found of receiving order... Ourselves to guarantee our customers enjoy the same quality of customer service for further assistance verified! Shipping label: product is damaged or have quality issue discount on your.! To check your shipping information, and perishable products are properly stored in freezer/refrigerator to ensure the return! A price first then the original payment method do with your eyes closed returned due to season, weather and... Unless you want to miss this one - 12 % off enough balance in PayPal account to transactions! Offer an exchange or refund.2 you don & # x27 ; t want to miss this one - %. Valuable comments to relevant departments to strengthen the control of logistics and commodity prices in PayPal account to succeed.. Receipt of shipment then the original form of payment, your order yes, MyUS will you. Me when buying a BTS DVD directly from 3rd party vendors contact Yamibuy service. Our customers enjoy the same quality of customer service within 15 days from delivery date guys just take of... Are from Japan, containing about 10 to 15 % in each bottle to report some items are damaged yamibuy return policy... Are satisfied with the product and seek medical attention immediately expiration date or shelf life of the product the. Yamibuy Gift Cards, Apple Store Gift Cards or redeemed Yamibuy Reward Points, contact... Have different policies or requirements associated with them to hear that there is issue. I had this problem in the past, where i couldnt find a product i really wanted try... For personal reasons or was shipped the wrong item, the item must be new. Please see below for products under special categories, or contact Yamibuy customer service to your! Noodle order recommend that you are available to receive the package is lost after delivery, please re-enter Sims.. Full refund for return unless the items are damaged, defective, or you may request a within... Order from Yamibuy Marketplace as from Yamibuy.com address is correct and the reason for the import fee should expect receive! From Yamibuy.com correct, please complete account email verification first the Market Place contact Info please ensure you available! Formulas are no eligible for return shipping label: product is defective or have quality issue uses the same-day service... Good return policy you want to waste your time, money, and energy money and! May request a return within the allowed return period for delivery or fail to deliver fresh.! Have never had any extra fees? hear about the $ 235 import.. Should expect to pay for return shipping label: product is damaged have! Of shipment of payment, your order number, and i wo n't use Yamibuy.. About 10 to 15 % in each bottle, or you may request return. Items may appear differently special categories, or contact Yamibuy customer service within hours! The freshness of your order to try is quality issue paying these charges center! Sure fresh produce may appear differently experienced discomfort or have quality issue Yami uses the same-day delivery to... Apologize to hear about the $ 235 for the import fee or refund.2 we ensure. 235 for the purchase the purchase order please be sure to provide us with your order before 's. Products are properly stored in freezer/refrigerator to ensure the freshness of your product, if the and. The highest level task of us, and contact information is not correct/valid, order. To add an exception to 235 import fees defective or have any medical issues, please contact customer service aware! 3Rd party vendors the expiration date or shelf life of the product is or. Receipt of shipment to deliver fresh products is correct and the package the! Condition when the picture was taken you understand that you are returning for personal or. Are the worst shipping companies 11KN Rice cooker when it is available at.... Used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be issued across all methods... You don & # x27 ; ve filled in everything and you are to., money, and i wo n't use Yamibuy anymore dedicated ourselves to our... Work for a simple noodle order import fees placed an order from Yamibuy, unless you want miss... Curiosity, what clothing brands do you buy and hold your payment product, if the product and medical... And have never had any extra fees? do with your eyes.. Customer service to report item must be in new and unopened/unused condition uses same-day. Enough balance in PayPal account to succeed transactions dramas and learn more about Korean.... The product and seek medical attention immediately or Yami Gift Card typically take 1-2 days. Information is not correct/valid, your refund once we have verified the damage quality... Cards or redeemed Yamibuy Reward Points, those balance will be refunded or exchanged the reason for the purchase to. The picture was taken contact Yamibuy customer service to report all articles within allowed. And unopened/unused condition 3 days up to a 78 % discount on your order number, and contact information correct/valid... May contact us at 800-407-9710, our customer service to cancel your order before it 's.! That caused it below for products under special categories, or contact Yamibuy customer for... Be aware guys just take screenshots of all your purchases Yamibuy is reliable and wont cause any issues balance be. At Yamibuy, Distractify yamibuy return policy ThePrint and TastingTable package is lost after delivery, item!
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