We have bought from them in the past and absolutely love their service and chairs. Michael Dawson had so much patience with us! Both are large scale manufacturers that sell both through retail distributors with the exception that La-Z-Boy also sells direct-to-consumer. I would assume at this point the cushion was not filled correctly I am not sure. Plus, it's made by another well-known furniture company that you can trust. We ended up taking the couch back to the Springdale store. I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. Thanks Joe! Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. Especially since my total bill was $4800.00 on sale. Because I was still awaiting delivery at 5:30 on the 19th, I called to ask what the status was and was told that delivery had been changed again, to the 25th. Quite honestly I am very disappointed with my recent purchase of a couch, loveseat, and chair. He used it until he passed away seven years ago. In-Home Design. They came and replaced them no problem. There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. This was lazy boy of Sarasota florida. We finally settled on 2 Morrison recliners and he ordered them for us. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. LaZboy quality has dropped in the last decade. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. Despite 3 attempts with their service repair company we got no response. Extra 30 percent off and zero percent financing today. Ask what the repair check charge is if you are experiencing a problem. Barcalounger follows the same framing method. Went the whole nine yards had the decorator Natasha come out, picked some really great pieces. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. I'm very happy with everyone that works here. The cons: La-Z-Boy sectionals and sofas can be higher priced than other competitive online options. He was extremely patient and informative and helpful. Banks will reverse a charge while negotiation is ongoing with a merchant, however, they can (and do) change their minds. You should too! It's not the furniture of our past fondly remembered. It wasn't all that busy in the store when we were in there, and yet she was hopping from client to client, I guess playing the opportunistic commissioned sales person who is forever looking out for that next deal to close. Assured by four furniture stores that England was a qualityfurniture maker owned by La Z Boy. SHAME ON THEM! After explaining the complete debacle that had occurred at the Scottsdale store and giving Adam the model numbers and fabric numbers etc, Adam was able to order my Sectional for the advertised price at Scottsdale. GO SOMEWHERE ELSE. Check Price on Amazon Best Wing Back Recliner The couch was delivered broken. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. Beware. Customer service says they do not know when the part will be in. I guess the biggest thing for me to remember is that the prime concern is comfort for DH, as he will be the one sleeping there fairly often. I had voice mail they would ship parts after I pay the $13 shipping charge. Doug bozich was very helpful and understanding of our situation. We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. Thank goodness for competition. My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. So we called Lazy Boy and asked if they still had a side table that we could purchase. I also have a couple of Bradington Young recliners I inherited from my mom. The on 2/15/2022 ( about 2 years), we noticed the leather between the cushions had started peeling and cracking. What is expected from you? He didn't hover at all. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. One broke completely apart and another cracked. and Patty knew virtually everything, and it was clear her answers were real and specific as opposed to the generic, BS answers a lot of sales people give and think no one will notice. The second one had multiple issues and had to be repaired 3 times within 6-8 months. I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). I have a lower back problem and this chair is the only one that fit me best and relieved my back.I still like the mechanical features of the Lazyboy best! I do not recommend La z Boy to anyone! But we now have to live with this. Leather grade, size, firm to soft. Their sales and finance options really sealed the deal. Is it possible to slip cover lazy boy furniture and a stressless recliner? Both types of chair required service calls within a short period after purchase. We purchased a rocker recliner in 2015 at a substantial price and the leather covering on it has developed terrible discoloration and tears. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. The furniture is beautiful but the quality is poor and their service is worse. See how it all works here. Otherwise, we were going to go elsewhere. You can always check with your hubby's doctor to see if there's a possibility of having an adjustable bed prescribed for him so your insurance would pay for all or part of it. Quick and easy purchase today. All the connections are tight, and the other side works fine. He never addressed any of the other issues. I have a Flex Steel recliner from the mid-1980s. Bonus, it was on sale for less than half price. I hopefully would have cleaned out the fireplace. Never will buy Laz e Boy againwish I could show you the pictures. They are so stiff that it takes all my strength to try and make it recline. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. While I continued to ask him to hear me out he was simply not interested in wasting his time. Cause friction of the non leather. I guess it is just the style. Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. Sure enough they did. The store itself sux on some of there chargesi chose a more durable fabric then the one they had on my items i purchased, added an additional charge 1 then i wanted it delivered not in right zip code additional charge 2.i was gonna pick up from modesto store.additional charge 3 because it was beong made and coming to them from San JoseI asked for a small square of fabric so i could match an area rug to buy again again an additional charge 4.i could not believe that i was really upset, but i purchased the 2 items but i will have to save more money and add some more pieces to complete my living room, Came here looking for a new recliner chair and i was able find one, Joe Mota was very helpful and with no pressure. Lane. I have bought four LaZBoy chairs, two of them as gifts. A lot of the brands can have a pretty harsh recline with limited adjustment. The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. Furniture shopping is an oftentimes tedious and mundane task. I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy. Lazyboy has more positions on their chairs than the others do. I will certainly think twice before ordering anything from the Lazy Boy Furniture Gallery in the future. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. The material is so poor it pills and balls up and there's no way to repair or arrest it. Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. Upon looking into the matter further, we noted numerous people have had the same problem with the same lack of coverage from the so-called famous La-Z-boy warranty and in fact the company has terrible reviews all because of their weaseling out of their warranty. Just have heard that they are not as good as they use to be? Wow..Two Strikes. We were very impressed with the service we got from Lisa and Rebecca. After weeks of emailing and calling the customer service line, I was finally sent an email stating that the wicker was only warranted one year! So I went to them, designed purchased a large leather reclining sectional and reclining chair for our family room- $7,000 worth of furniture and warranty's to go along with them. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. If you compare it with Flexsteel furniture of a similar variety, model, upholstery, and size, they may be priced nearly in the same manner. His incredible service doesn't stop there. I would buy something locally and not wait for it to be shipped, due to custom order (which was news to me that our order was custom). 1. I have a service man coming and I HAVE TO PAY FOR THE SERVICE CALL, AND LABOR - they only cover the parts. I might go crazy trying to straighten a slipcovered sofa everyday. Great experience. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! Called store to check on it no response , went to. I appreciated his attitude and professionalism. I have had many La-Z-Boy recliners over the past 30 years. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. Very helpful and friendly, got me every discount he could. 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