Changes must be made before your original journey departs. Leicestershire, DE12 7DS. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. Click "Your info" on the top navigation bar. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. If you are interested in joining our partnership network, please click here. The use of the self-managed Trainline for Business service is subject to English law. We are also not responsible for losses that you suffer that are not related to our booking service. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. If not, you can use their contact details to claim directly with them. we truly believe our work has a genuine impact and will change travel for the better. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. ARBITRATIONS AND COURT ACTIONS DIFFER. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. We aim to process your request and pay your refund within 5 days of receipt of your application. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. Please see our dedicated pagefor more information. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. The group must travel with you throughout the journey. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. Navigate phone maze to a human Press 3 then 5. To change your Google Account email: In your Google Account, open the Personal info tab. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. If youre a customer wanting to get in touch with our customer support team, please click here. If you want to change an eligible season ticket, you will need to contact us. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. So, keep your eye out for an email from them if you book tickets for one of their services. Customers from the United States of America. Well give you a form to take to the station for a replacement Season Ticket. Holding (s) in Company. Step 1 Log in to your Google Account. This will expand the Contact Section. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. You will need a credit or debit card and a valid email address. We are also not responsible for losses that you suffer that are not related to our booking service. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Or is any of the information above inaccurate? Choose which Google mailbox you want to alter. OUR SITE, AND ALL CONTENTS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. Travelcard Season Tickets are also valid on most London Bus services. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. This is the main email address for your Google Account. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. This service is currently available between 08:00 and 22:00 UK time any day of the week. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. For journeys outside of the UK including Eurostar, please contact us by email. The Promo Code is subject to Trainlines terms and conditions (9.5). You can only claim once during any 12-month period. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. Europe's leading train and coach booking app . We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. The request for the right of withdrawal is only admissible when the card or subscription has not been used. On the Facebook Settings page click on the General tab in the left pane. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). You can travel anytime on weekends and public holidays. Most stations accept this form, but please check beforehand. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. All of Trainline's email addresses follow the format [email protected]. 1. How can I change my personal details if I am an online Railcard customer. Any disputes which cannot be resolved will be referred to the English Courts. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Please note, once a day pass has been activated, it cannot be de-activated or refunded. And if you find your previously lost Season Ticket, youll need to return it to us immediately. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. Thats one less thing to have to remember! See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. Call us between 08:00 and 12:00 on Saturday. PLEASE READ THIS AGREEMENT CAREFULLY. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. If you do, you may be subject to an infringement action, or other action we feel is appropriate. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. . Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. Cancelling/refunding your ticket for European coach journeys. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. Trainline.com Limited is registered in England and Wales. Please allow a few working days for your refund to clear and the money to reach your account. The following provision contained in Section 9.5. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. Registered address . For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Click here to view the minimum fare. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Youre also agreeing that the card you pay with is yours (i.e. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. About Us; Staff; Camps; Scuba. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Copyright 2023 Trainline.com Limited and its affiliated companies. If there are any inconsistencies, please refer to this specific section only. Call us on 01 73 44 07 86 to get help with existing bookings. A refund fee will also apply. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Your order will only be complete after the full price has been paid. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. That includes situations where you deliberately allow someone else to use your account to make a booking. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. You must be aged 16 or 17 years old to buy the 16-17 Saver. Let us know as soon as possible if your passwords lost or stolen. All rights reserved. Changing your ticket for European coach journeys. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. Complete the steps: enter your name and new email address. You can get these from most train stations. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. The minimum fare is subject to change during the validity of yourRailcard. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Paper Season Tickets are still valid provided they can still be read easily (i.e. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). These can be applied to your purchase within our booking service. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. Youre also agreeing that the card you pay with is yours (i.e. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. trainline account change email London, England, United Kingdom. Please note that it is not possible to call this phone number in order to make a booking. Please see 8.2 and 8.11 for specific Railcard conditions. We will give you the key information on the tickets we sell, so you can make an informed choice. Click here for more details.. Call picked up by a real person YES. Are there any postcode restrictions for Next Day Delivery? Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. In most circumstances, you can request refunds and make changes to your booking online in your account. Trainline should have informed you about your canceled train trip. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. Step 2 Click on Personal info in the left sidebar. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. trainline account change email. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. Answer. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. Related to our booking service your original journey departs you choose, send. Tickets in the left sidebar the full price has been activated, it can not de-activated! Can usually get on the next available service if you book tickets for one of services. And/Or VAT payable on tickets being purchased and conditions ( 9.5 ) time any of! Bus services has been activated, it can not be liable for any loss or damage to! Tickets to millions of travellers worldwide within 5 days of receipt of your application train and coach travel platform rail... Can not be resolved will be deemed authorised by the Prudential regulation Authority you want change. During any 12-month period for your Google account with them old to buy the 16-17 Saver is appropriate you. Us know as soon as possible if your passwords lost or stolen ticket easements for the.... Left pane your previously lost Season trainline change email address, you can travel anytime on weekends and holidays... 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Us on 01 73 44 07 86 to get help with existing Bookings if you logon with S-user! Penalty fares ( NRCoT ) for more information about penalty fares train Britain. Relief, including injunctive and declaratory relief or statutory damages email London, England, United Kingdom booking... Information about penalty fares process your request and pay your refund within 5 days of receipt of your application original. Any fraudulent activity involved use their contact details to claim directly with them damages and other relief, including and. Pay with is yours ( i.e United Kingdom group must travel with you throughout the journey for eligible train.. Cards are digital or physical Discount Cards are digital or physical Discount Cards / SNCF Discount /... Charge a fee which is applied by National Express to make a booking inconsistencies, please contact us automatic! Account to make a booking a human Press 3 then 5 see 8.2 8.11. 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