The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. Sign in to the Admin Web GUI. Software Version: 220745 Step 3: Remove the #1-size phillips-head screw located below the rubber pad. Option #1: Swap the Verizon Internet SIM card into a different cellular router, Option #2: Optimize the Verizon 5G Internet Gateway location, Why External Antennas Are Critical for Improving Data Rates, Verizon 5G Internet Gateway Technical Specifications, https://www.verizon.com/about/our-company/leader/contact/922789, fastest 4G LTE and 5G data rates possible, Small Cells: Femtocells, Microcell and Metrocells, AT&T Microcell Has Been Discontinued: 5 Replacements, Antenna Guides For Hotspots/Modems/Routers. I am on software version 21432. Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. Firmware 3.1.1.17 was installed out of the box. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. For the last 4-5 days, eero is going offline once a day. You can let Verizon know why improved data speeds are important to you and why you want their future systems to support 4x4 MIMO external antenna connections by sending a message to their Executive Leadership: https://www.verizon.com/about/our-company/leader/contact/922789. Extend your session by clicking OK below. Here's how to perform a signal test for your 5G Internet Gateway. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). Here's how to restart your 5G Internet Gateway. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. There doesn't appear to be an option to update it in the web interface. Order Online. My GL.iNet router which flagged the NAT issue before shows all clear. The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. Verizon is pleased to announce a software update for your device. Improvements to first time setup LED behavior (incorrect / invalid colors observed in some scenarios). Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). Open-Sourcing Our COVID-19 Safety Protocol, Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide, A thin prying tool or flat-head screwdriver, A secure container to keep screws and small parts safe while you work. Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. Is there a way to rectify the issues without new hardware? Share Connect with us on Messenger Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. We need a resolution and a timeline. If your Internet Gateway is having power issues, view this info. There are two options: you can choose whether you want a two-year price guarantee -- at $50 a month, including. Reddit and its partners use cookies and similar technologies to provide you with a better experience. *Unavailable for Verizon Internet Gateway for Business (ASK-NCQ1338E). WPA2 will now be the lowest Wi-Fi security setting / option available. In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. Have a phone you love? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Since the Verizon 5G Internet Gateway supports a 4x4 MIMO connection, to get the fastest data speeds possible we highly recommend 5G LTE Routers that also support a 4x4 MIMO connection via four external cellular antenna ports. The firmware upgrade over-the-air (FOTA) process can take several minutes to complete. Up to 1 Gbps. Here's how to change the admin password to manage settings for your 5G Internet Gateway. Here's how to properly mount your 5G Internet Gateway on a window. This helps increase data rates, but only up to a point. Get up to $500 when you. I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. But I'm still stuck on firmware 2. We disassembled the Verizon 5G Internet Gateway (ASK-NCQ1338) and after much poking and prodding, we came to the conclusion that Verizon has designed a device that cant have external antennas attached. Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). What's changing: SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number Here's how to view the phone number for your Verizon Internet Gateway(ARC-XCI55AX). I know there's lots of other customers in the same position as I am. Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). Extend your session by clicking OK below. Due to inactivity, your session has expired. The current software update: The details: Please escalate. Alternatively, click Check for FTP OTA to check router firmware update availability. It features a . Please sign in again to continue. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). Access the router configuration tool then click Device Settings Firmware (on the left menu). Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Due to inactivity, your session will end in approximately 2 minutes. Congrats, that device supports the use of external antennas! This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. Due to inactivity, your session will end in approximately 2 minutes. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). What's changing: Join Us in Asking Verizon to Add Support for External Antennas! Multi-Carrier Cellular Distributed Antenna Systems (DAS). Share Connect with us on Messenger Visit Community Due to inactivity, your session has expired. What's changing: Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders. I'm using the Verizon cube for C-Band 5G. The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! Here's how to assemble and activate your Verizon Internet Gateway(ARC-XCI55AX). Here's how to find the Wi-Fi password / key for your 5G Internet Gateway. Fecha de lanzamiento: 01.17.2023. You may need to first push down on the SIM card for it to pop out of it's compartment. 306 8.1K views 6 months ago The race is on and Verizon just took a leap forward with a new firmware update that adds a key feature to outshine T-Mobile 5G Home Internet especially for. $70 per month w/ AutoPay. Got the Verizon Internet Gateway (ASK-NCQ1338) in two days ago. Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). Get up to $500 when you, Verizon Internet Gateway (ARC-XCI55AX) - View Software Version, 24/7 automated phone system: call *611 from your mobile. Verizon Tech support said the modem was bad so they sent me a refurbished unit. Here's how to view the device ID on your Verizon Internet Gateway(ARC-XCI55AX). From the 'Device Settings' screen, click Check for new version . Verizon 5G Internet Gateway - Support Overview. It will slowly be rolled out to. They can't be manually requested. Due to inactivity, your session will end in approximately 2 minutes. 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