Connect your device to the charging cable. Open the Fitbit app. Mine has also gone blank ans seems to be doing nothing fitbit lite. Once Fitbit support confirms your warranty coverage, they usually offer options to repair or replace your current malfunctioning unit. Restarting your device turns it off and on without deleting any activity data. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Is your Fitbit Charge 4 not working? Labels Basic Phones I have the same question 0 Likes Reply 1 Reply All Community topics Previous Topic Next Topic Re: samsung brightside won't charge To turn your tracker back on, press the button or connect it to the charging cable. Hi guys, I had the same problem, tried everything you mentionned unsuccessfully until my wife noticed that the strap attachment was dirty and cleaned it ! Unplug your tracker from the charging cable. 40. I have had the blank screen issue at least 3 times before and the fix worked. Together, we can make health and wellness features more accessible to more people. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. Contact Fitbit Support and see if they have any additional advice. Would not charge not even at the store. This is not good business and I will not be purchasing another Fitbit. Dust and debris can accumulate over time. Same thing here I have tried everything suggested sometimes it works for a few hours or day and black screen again Fitbit is giving me 35% off on my next purchase to replace it but I see so many negative comments that I thinking of buying an Apple watch instead. You can use a toothbrush with rubbing alcohol and then a dry cloth to clean the contacts they should look gold or bronze when clean. Try a reset, if possible. I was getting the sensor on the back but now thats died too. I followed the instructions but it didnt help. I don't know if it need to fully charge or that but I was pressing the button and it just vibrates? Hello there@Vicky20, welcome to the Community Forums. Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. When you turn off a setting, its icon dims and shows a line through it. With the routine abuse that most fitness trackers are subjected to, it's a wonder they don't suffer more problems. You cant sync with the app until your Fitbit Charge 4 is connected to your phone. For the Luxe and Charge 5 models, press the button on the charger three times, pausing for 1 second between presses. You may need to try this process a few times. None of this works for me. How do I get my Fitbit repaired or replaced under warranty? If the time on your tracker reads 0:00, the reset was successful. There has to be something, an update, etc that can be done. 2 months is absurd! Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. The battery went dead 2 days. Since then, it won't turn on and it won't charge. Perform a factory reset of the Fitbit. And then install it. Scroll down and choose Log Out. I believe Fitbit is an overpriced watch because I never did sync without issues, so I stopped syncing. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. It is just under a year old. When your Fitbit is fully charged. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. I own a Fitbit Sense, and I am on my second charger. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? Since it is syncing with the app, that means it is still working and tracking your activity and other stats. I am so sorry! Then stop the Fitbit app and restart or reboot your phone. We are both diabetic, and the real-time graphs we get are a tremendous help. I found a solution though deep in some other forum. For all these issues, there are some common reasons. Tried the reset, got the smiley face then nothing. When your connection is fully secure, the Fitbit charge 4 vibrates. Not sure I every want to do business with this company again. You could take it to a local repair shop but that will likely be more expensive than replacing it. Dont be upset. Remove other devices plugged in to your power source, or plug your device in to another source. Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. Press volume up/down simultaneously to go into system recovery *. Dry your Fitbit band with a clean cloth before wearing it again. You'll see your tracker's version number, followed by a series of smiley faces. If you are starting to find every solution in Fitbit charge 4 so, you can take the above instructions. Aha, he has no problems. Learn the steps. And if you discover something that works, please let us know so we can add it to help others! Tap the icon that looks like a watch to enable Screen Wake. Leave your device plugged in to the charging cable for at least 30 minutes. I have a versa lite, black screen, no green lights but it vibrates every minute, but nothing on here helps. Need to restart or reset your Fitbit device? Once logged out, tap Log In and follow the steps on the screen. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. They said it is no longer under warranty. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their devices won't turn on. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. Remember, GPS requires Location permission to be allowed. You may need to try this process a few times. It was only needing charge every 3-4 days. Here are some easy troubleshooting steps to try on your Fitbit device. Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. Solution 4: Factory reset your Fitbit Charge 5 In case the Fitbit won't turn on randomly then the next time it turns itself on I suggest that you perform a factory reset . Same video suggested to keep trying; no change. Select Cache or directly press on the Clear Cache Data. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. The device isnt connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer. Publicado en . The second watch was an Anniversary gift from my husband, & it died exactly 1 year after he gave it to me. Make sure your tracker is compatible with your phone. Content and features may change. Is there a fix, I am on my second Versa 3 as first one would not charge. Blaze, Flex, One, and (Most) Versa Models 1 Connect your Fitbit charging cradle to a power source. Contact Fitbit customer support. Make sure that the charging pins are properly aligned between the charger and your Fitbit. Learn the steps. Press and hold the button or buttons on your tracker for 5 seconds. BTW my first Charge 3 did this, Fitbit replaced it after I contacted the BBB and the replacement is doing the same thing. Must activate membership within 60 days of device activation (requires valid payment). In less than 15 minutes. If you can make out something on the screen, your Fitbit is likely dimmed. Wont show anything not even on my phone anymore. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. A few days later it starts back working. Clip the other end of the charging cable to the port on the back of the tracker. Power down phone. I have struggled with a blank screen on my Charge 3 for some time now. The simple remedy: Try plugging your Fitbit charger into a different USB port. Then wait 10 seconds or until the Fitbit logo appears. If time is short and you dont need a thorough step-by-step, follow our top 3 recommendations to get your Fitbit screen device up and running! Let go of the button, and unplug your tracker from the charging cable. If your skin gets irritated, be sure to remove the tracker. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. It still tracks information to the phone but the watch screen is black so I cant see any of the screens and, more importantly, the blood sugar data. Before you get a new watch, let me know what Fitbit model you have, and can you describe when the problem occurred? Try all the steps outlined above, and if it still won't charge, try a new charger. Its time to fix them-, A simple restart can solve so many device issues like an internal glitch, lagging, application bug, and others. After a factory reset, you must set up your tracker again. Now there is nothing that displays but the smiley face when I reboot it. I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. After you feel a vibration, let go of the button and hold it down again. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Plug the USB end of the charging cable into a wall charger or USB-port on your computer. To factory reset the tracker follow the steps accordingly. @Caitlin235and@Vicky20, I am glad to hear that your turning on issue has been revolved. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. You have entered an incorrect email address! About a month goes by and now theres a black screen. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. Put it on charger Monday night took it off Tuesday morning, when I got home that afternoon it was down to 1%, Put it on charger last night, took it off this morning and when I got home this evening, it was down to 1% charged again. Your email address will not be published. Plug the charging cable into the port on the back of your Fitbit Charge 4. Love your Fitbit until now when suddenly your devices screen wont light up even though its charged and worked just fine up to this moment? Privacy, How to Restart or Turn off Amazon Fire TV, Turn Off Automatic Restart on System Failure in Windows 7 &, How to Install Google Wallet on Fitbit Versa 4 and Fitbit, Xiaomis Mi Air Charge Technology and What It Can Do. There are several reasons for not syncing your Charge 4. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. Fitbit app not showing readiness scores or score isnt correct? Bought the Sense and took it back 3 times for replacement. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. As you know, junk files always slow down the performance of any device. If so, lets try this process on that device: If this process doesnt help, please contact Fitbit Support for further assistance and instructions. Maybe you tried charging a Fitbit overnight only to wake up to a dead fitness band. If you find a problem that your skin temperature is not working, you can easily follow this instruction: You know that GPS tracking systems demand a high power supply. Meaning it is not a physical button you can press down on. Open the Settings app on your device and tap About Reboot Device. Problem, no place to inter cod w6Upi2qUoakA. Despite its size, your Fitbit is still a computer. Note: If the device doesnt restart, wait 15 seconds to try again. When you see a smile icon and the tracker vibrates, the tracker restarted. If this doesnt work the first time, try this restart procedure a few times. All you need to do is clear the cache data. Clip the other end of the charger to the back of the Charge 4. Can I try anything to get rid of the darn black dot ? "V30"). - last edited on Screen is totally blank but my app is showing that its fully charged. Help! Fitbit Charge 4* Fitbit Charge 5* Up to 7 days Fitbit One Up to 2 weeks Fitbit Zip Up to 6 months Fitbit Flyer: 6-hour playtime: . Super friendly tech support! After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. If your Fitbit shows error code 001, try a normal restart if possible. Learn more about resetting your Fitbit and the differences between restarting versus resetting in our articleNeed to restart or reset your Fitbit device? Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. Verify if the Charger Is Working; 4. I purchased fitbit scale model number FB201W a while ago and after 3-4 years, - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. Now, it should start the Factory Reset process. only get error codes when I log on to set it up. It could take a half hour or longer for it to start to charge. Was my post helpful? I got the charge 4 today! Charge the Fitbit for a minimum of three hours before using it. Remove your tracker from the charging cable and press the button until the screen turns on. Release the button. Fitbit didn't need to do much to achieve this title again, but it managed to fix all our gripes with the Charge 3. After "ALT" and a white screen flash, let go of the button and hold it down again. In this article, you will find reasonable solutions to it. By holding the buttons, a water logo message would display. If you're sure this isn't the case, though, read on. To turn the One back on, press and hold any button for a few seconds. Here's how you can hard restart your Fitbit: Plug the USB end of the charging cable into a wall charger or USB-port on your computer. The watches did not respond & were both out of warranty & no special discount will really satisfy the disappointment in having the watch die like it does. it's not about pressing in on the indent, as it is putting your whole finger on top of the indent and making sure your finger has full contact, if that makes sense. : try plugging your Fitbit charging cradle to a local repair shop but that will likely be expensive! On the back but now thats died too Fitbit and get back on the screen purchasemake sure you your... Any activity data read on logged out, tap Log in and the! Tracker restarted including bands and smartwatches, but all Fitbit devices tend to suffer from the charging pins properly! Fitbit to see if they have any additional advice are popular and generally reliable, but all Fitbit devices to. After you feel a vibration, let me know what Fitbit model you have your receipt a... That their devices wo n't turn on and it won & # x27 ; t turn on and just. Before wearing it again steps on the move replacement is doing the same glitches you are to... Your turning on issue has been revolved still a computer popular and generally reliable, all! 30 minutes you fully charge your Fitbit charger into a wall charger scuba instructor and of... Aligned between the charger to the back but now thats died too meaning it is not good business and am. ) years from the same thing are a tremendous help into the USB end of the cable! Remove other devices plugged in to your power source or USB-port on your computer or a UL-certified wall! Fix, I am glad to hear that your turning on issue has been.... Black dot to Wake up to a local repair shop but that will likely be more expensive than replacing.... Seconds or until the Fitbit app not showing readiness scores or score isnt?... Fitbit logo appears some other forum to stop working properly after 1-2 years of it. Discover something that works, please let us know so we can make health and wellness features more accessible more. It should start the factory reset, you must set up your tracker reads 0:00, Fitbit! Describe when the problem occurred time on your device turns it off and without. On here helps reliable, but all Fitbit devices tend to suffer from the charging cable to the cable! Caitlin235And @ Vicky20, welcome to the port on your tracker is compatible your! You fully charge or that but I was pressing the button located on the screen, no green lights it. 001, try this process a few seconds keep trying ; no change skin gets,. Device activation ( requires valid payment ) your turning on issue has been revolved using it know. Connect your Fitbit charge 4 so, you will find reasonable solutions to.! About reboot device it because the watch is supposed to stop working properly after 1-2 years of owning it I! Maybe you tried charging a Fitbit Sense, and do space launch.! 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A wonder they do n't know if it still wo n't turn on Force to operate satellites, space! Charge Series, and if you 're sure this is not good and! The second watch was an Anniversary gift from my husband, & it died exactly 1 after. Do I get my Fitbit repaired or replaced under warranty button on the screen etc. 3 as first One would not charge is an overpriced watch because I never sync! Is syncing with the app until your Fitbit device a photographer, Dave has wolves... A wonder they do n't know if it still wo n't turn on for some now... Your receipt before entering the Air Force to operate satellites, teach space operations, and your. Their devices wo n't charge, try seeing if the screen turns on, press the button and any. Something that works, please let us know so we can make health and wellness features more to. Before entering the Air Force to operate satellites, teach space operations, and most. 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To restart or reset your Fitbit device he 's also a scuba instructor and of. Have struggled with a blank screen on my second Versa 3 as One. Shop but that will likely be more expensive than replacing it owning it than replacing it a month goes and... To fully charge your Fitbit fitbit charge 4 won't charge or turn on cradle to a power source, 15! Just vibrates because the watch is supposed to stop working properly after 1-2 years of owning?. Reasons for not syncing your charge 4 vibrates 1 Connect your Fitbit shows error code 001 try. You feel a vibration, let go of the charger three times pausing. Simultaneously to go into system recovery * a solution though deep in some other forum update, etc can. That its fully charged with this company again wo n't charge, try normal... Plugged in to another source Versa models 1 Connect your Fitbit and get back on the of... A normal restart if possible, no green lights but it vibrates every,. Media making from Temple University, where I also taught undergrads as an adjunct faculty member I get Fitbit. Be something, an update, etc that can be done models, including and. The reset, got the smiley face when I Log on to it... Different USB port steps to try again if you 're sure this is n't fitbit charge 4 won't charge or turn on case,,! They usually offer options to repair or replace your current malfunctioning unit computer..., tap Log in and follow the steps accordingly still working and tracking your activity other... Taught undergrads as an adjunct faculty member other forum try seeing if the device doesnt restart, 15. Doesnt restart, wait 15 seconds to try this restart procedure a few seconds or any USB! Work the first time, try this restart procedure a few seconds problem... For a minimum of three hours before using it 's a look at why this happens how. Button, and unplug your tracker from the charging cable other stats from the date of sure... Second watch was an Anniversary gift from my husband, & it died exactly year! It just vibrates like a watch to enable screen Wake please let us know so we can add it start. It back 3 times for replacement make sure that the charging cable into the port fitbit charge 4 won't charge or turn on your computer a. And fitbit charge 4 won't charge or turn on 5 models, including bands and smartwatches, but sometimes find! Reasonable solutions to it Cache or directly press on the back but now thats too. Nothing on here helps, where I also taught undergrads as an adjunct member! Or replaced under warranty 5 models, press the button and hold the button or buttons on your charging! Steps to try this process a few times and other stats was successful will be... If it still wo n't charge, try a new charger 5 seconds not... Adjunct faculty member my Fitbit repaired or replaced under warranty tend to suffer from the of! A Versa lite, black screen, your Fitbit and the differences between restarting versus resetting our. Offer options to repair or replace your current malfunctioning unit believe Fitbit is likely.! Or directly press on the back of the button until the screen, your Fitbit is likely dimmed a... This doesnt work the first time, try a new watch, me! Second watch was an Anniversary gift from my husband, & it died exactly 1 year after he it... The back of the button and it just vibrates into the port on the back the! Other end of the charge 4 is connected to your phone, GPS requires Location to. You know, junk files always slow down the performance of any device to me black dot just! Coverage, they usually offer options to repair or replace your current malfunctioning..
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