> Check-in Baggage: 15 kg per person. To see a list of accessible coach stops please click here. (b) If you purchase an E-Ticket online or from one our Ticket Machines, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and on your booking confirmation once received. I have one large. We recommend that passengers requiring special assistance contact our Assisted Travel helpline at least 36 hours prior to departure of the applicable Service to give us time to arrange assistance for you. There is no provision for excess luggage on any NSW TrainLink regional train or coach service. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. Want to know exactly where your coach is. (a) What are prohibited items? In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. Furthermore, the definition of hand luggage has been (rightly) clarified, in so doing, made stricter: Checked baggage dimension. A medium checked luggage is supposed to be of 20 kg or little more than that. You can travel from Gatwick Airport to London with National Express. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. Disney's Magical Express service is only valid for Orlando International Airport (MCO). Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. With the exception of briefcases, no hard-shelled cases, wheelie bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons and must be stowed with hold luggage. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. We don't mind what your luggage is packed in, we only ask that it weighs no more than 20kg. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). (lines open 8am - 8pm 7 days a week). Take a look at our European luggage allowance here. Your luggage should weigh no more than 20kg and be no bigger than a standard 'large' suitcase. Failure to do so, may result in the full adult fare being charged. (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. If you are using a discount Ticket which is not valid for that Service because you are using it on the wrong day or at the wrong time, or you are unable to evidence your entitlement to use the relevant discount (for example you do not have your Coachcard or the card is not in your name) you must pay: (i) an excess fare up to the amount of the full standard fare for the Journey you are making; plus. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. Power sockets WiFi Air Conditioning Disabled access Luggage Child seats Toilets Are there power sockets on National Express coaches? (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. Per Piece (up to 20kg) 3: 320: 460: 490 1: 680: JPY. (g) Customers should insure their Luggage: You should fully insure your Luggage and other items of property with reputable insurers for an adequate amount against all usual and normal risks of loss or damage especially if you are carrying valuable items. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. To see a list of accessible coach stops please click here. (a) Unless otherwise stated in these Conditions, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any of these Conditions or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. No single bag may weigh more than 32kg. When it comes to offers and deals, National Express is well-equipped. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Jan 9, 2023, 5:03 PM. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. The weight limit for luggage is not more than 20kg, and dimensions are 70cm x 30cm x 45cm. The combined weight of both items must not be more than 20kg. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. Coach Tracker. Baggage fees are charged on a per-customer, per-flight basis. (a) Children under the age of two: Children who are under the age of two shall qualify for a Child Ticket. As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. Last month, it told a customer who had to cancel a "fully flexible" ticket that the 144 supplement he had paid. We carry a limited number onboard most coaches. Please do not bring any item of luggage over 20kg for safety reasons. (i) You may store in the luggage hold of the Coach, free of charge, either: 2 medium sized suitcases or rucksacks each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, or one large suitcase or rucksack measuring no more than 75cm x 50cm x 32cm and weighing no more than 20kg. Take advantage now, before kids go to school. For more info,see our list of prohibited luggage items. The luggage allowance is 20kg; you can also entertain yourself in the bus with TV, Wi-Fi, and more. Children under 14 cannot travel alone unless accompanied by an adult (16+). 23kg checked-in bag. (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Please read National Express' Luggage Policy for more information (lines open 8am - 8pm 7 days a week). (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Coachcards are not valid on European Services. This also applies to passengers travelling in wheelchairs. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Once you have it, make sure that your details are correct and your travel information is as expected. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). Unaccompanied children under the age of 16 will be refused travel on boarding. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. Save. Unaccompanied children will not be carried. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. Please call us 36 hours prior to travelling to check the latest status. You should comply with any such request where you are reasonably able to do so. We do recommend that customers pre-book as this will help us ensure that you and your assistance dog/animal get a seat and that your assistance dog/animal has enough space for the duration of the journey. (g) Effect of refund: If we give you a refund, your Ticket will be cancelled and we shall have no further obligation to carry you on any Service with that Ticket. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Your personal data will be processed in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre. We will not be liable to you for any act or omission of any other customer or passenger on a Coach or at a Station. These Conditions tell you who we are, how we will provide services to you, how and when you and/or we may change or end the contract between us, what to do if there is a problem and other important information. Your Ticket is our property and shall be returned to us on request. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. If you arrive for your journey with more luggage than as detailed above - you may . None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. Any item of luggage with any dimension in excess of 85cm will automatically incur an excess charge. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. GULF to INDIA: 20/30/40 Kgs (Based on the fare purchased) INDIA to GULF: 20 Kgs If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Other items must have no one dimension greater than 85cm. weight 20kg each. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. We will not be obliged to give you a refund until we have received your unused Ticket. (h) Valuable and Important items: Small valuable items and important papers or instruments creating legal entitlements should not be stowed in the Luggage hold of the Coach under any circumstances but must be taken on board the Coach as hand Luggage. Should be booked as Children. For the safety of all our customers, there are some items not allowed on-board our coaches: For detailed information, see ourConditions of Carriage. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. Items of luggage in excess of 20kg will be charged. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. Call or get in touch online For many visitors luggage policy is an issue, both the restrictions and care of bag. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. must produce it with your Ticket for inspection when asked. Adult fares are applicable to all passengers aged 2+. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. One piece of baggage may not exceed the outer dimensions of 158 cm (length + width + height). (c) any other documents required by the law of the countries concerned. You must take care of your Ticket, including by not losing, tampering with or spoiling your Ticket and by ensuring that your mobile phone or other electronic device is sufficiently charged so that a Ticket texted to your phone (an M-Ticket) or accessed via your email (an E-Ticket) can be displayed when boarding your Service and at all times during your Journey. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Magical Express (often abbreviated DME) offers free airport shuttle service, luggage delivery, and airline check-in for Disney Resort guests. Adult fares are applicable to all passengers aged 2+. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). National Express coach passengers are advised to be aware of their luggage limitations. Where you are entitled to a refund, you must comply with Condition 10 below. We wish to make travel with National Express as comfortable as possible for all of our customers. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. Passengers who do not allow the recommended time between Service arrival and third-party service departure times do so at their own risk and we shall not be liable for any additional costs or losses you incur as a result unless caused by our failure to provide the Service with reasonable skill and care. Neither case should weigh more than 20kg (44lb). If we delay enforcing these Conditions, or any Special Conditions that apply to your Ticket, including by delaying asking you to comply with them or taking steps against you for non-compliance with them, this will not prevent us from enforcing them against you later in respect of that or any other non-compliance. Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - [email protected] and website - www.bususers.org. I see their policy is 2 medium suitcases pp, no more than 20KG. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Calls to this number are charged at local rate. The maximum size of a single bag is 200cm (total length is calculated by adding the width, height and depth). One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. With the exception of briefcases no hard-shelled cases, wheeled bags or hard framed rucksacks/backpacks arepermitted on board for safety reasons and must be stowed in the luggage hold of the Coach. Please select your passenger type first and then add your coachcards. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. If the respective size limits are exceeded, a flat fee of 45.00 . None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. Any claims in respect of damaged Luggage or other items of property must be received by us as soon as possible after the date you discover the damage to the Luggage or other items of property and, in any case, within 28 days of the date of your Journey. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Infant aged 0-2 travels free when accompanied by an adult aged 18 or over so, may use seats. 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