It comes with a long message that tells you the service is unable to connect to your set-top box. Xfinity service not working. Push the Power Button on your remote to turn your cable box back on. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. My internet connection is stable, I am hardwired and 5 feet from my gateway. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. Have you authenticated the channel with your Xfinity credentials? Privacy Policy. Cookie Notice someone would call me when it came back on. The problem could be happening because the channel is not available. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. It has been a waste of hours on the phone trying to get this resolved. Wait for the Comcast Gateway to reset. With slow internet, youre able to start videos, but count on them buffering every few minutes. Zipcode 77064. You can rent the xFi Gateway for $14 a month. After this period, the fee may increase without warning. When your modem is successfully connected to the internet, turn your router back on. With your remote, choose Saved after pressing Menu. When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. If your speeds are the same after the reset, its time to contact Comcast. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Android: Open the Settings, tap Apps, then tap the Running tab. XRE-03007 occurs when there is a billing issue with your account. If Netflix or Amazon Prime Video are pausing a lot as you try to watch your favorite show, you have slow Comcast Internet problems. You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. I texted You need to take care of a few account.It sends the same text. Turn off or unplug your modem and your router. Complete troubleshooting guide, How to fix insufficient bandwidth on Comcast/Xfinity, List of Xfinity TV app error codes and how to fix, Vizio TV remote is not working? These cameras capture and record live HD video. Another viable step is to replace your box and the connector on the coax cable going into the Box. Is it too much for an english speaking person actually help a customer? Before I used Comcast I [had] an Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. Ensure you have your Activation information before proceeding. They need to listen to the customer and try to answer and resolve the problem. Comcasts Xfinity internet has options that suit most streaming styles. Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . I am a bot, and this action was performed automatically. Heres how to fix common Comcast Xfinity problems. iPad Xfinity error codes are usually as a result of system-wide glitches, hardware issues, streaming devices, and poor internet connections. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. Stick a safety-pin in the Reset button on the back of the device. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. Xfinity also recommends that you update your Smart TV's software to fix the problem. Technology, Apple Am I in need of a new box? If Comcasts system is having issues, your On-Demand streams dont work. 4. Many channels on Roku are developed and maintained by the channel provider themselves. MacBook The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. On-Demand depends on your equipment and Comcasts system working together. Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. Software It drops my service every 24 hours. I'm totally angry. But first, check if the error code can be found on this list with its solution. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. Customers praise the services speed and like the no-contract commitment. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. The priceof Xfinity varies depending on the streaming speed you need. Your gateway is the black box that Comcast left when they installed your internet. Live tv is fine, as is anything streamed from On Demand. The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. Uninstall the Xfinity Stream App from your device. Thank you, you have successfully subscribed to our newsletter! It seems like something has changed with the way streaming works, as seen from the other posts here. DishAnywhere But if that does not happen, consider activating the device. When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. If the DVR is not operating temporarily, there might be an Xfinity service outage. Install the app and run it on your device. The error title is dvr. Streaming Media expert and technology writer. Our customers using the Xfinity Stream app and Xfinity Stream app Beta using the Roku device to stream have been reporting a few issues using the app. Thanks. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. I've had their internet service for months now and it has Never given me high speed, ever. I want my phone to do that again please help the clueless courtney. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. We do not have enough details from your original message to make an effective suggestion. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". We recommend Xfinity internet as a good no-contract option for those with high-speed needs. Can you verify that this is truly the reason? After a few seconds, press the button again to turn your TV back on. Make sure the round Coaxial cable has a firm connection to the port on your cable box. Go to Recordings and select Recently Deleted. not worth it. Follow the step-by-step activation instructions. Editorials In most cases, the error has an accompanying message that reads Give us a call. How do I know I can trust these reviews about Xfinity Internet? How to troubleshoot, Xfinity Flex is not working? #1. Move closer to the wireless router. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". If youre having Comcast cable remote problems, dont worry. X1 dvr playback choppy and pixelated. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. Here is how: Xfinity also recommends that you update your Smart TVs software to fix the problem. Your email address will not be published. In most cases, a simple system refresh or restart can help to solve it. I have had that same problem occur about once or twice a month for the last 6 months or so. Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. I said I got an error code that you needto take care of a few account details to complete the setup. Technology. We value your privacy. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Stream app. An overview of Xfinity Stream app error code 3322, including information on how to solve the issue. The options will allow you to fix the issue and try again. I generally got 300 to 400 Mbps. Turn the Box off by unplugging it from the power source. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. Robot texts me an hour later wanting me to rate my recent experience. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. I worked in IT. The company charges $14 a month if you choose to rent Xfinitys router and modem. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. Use these tips and tricks to fix Comcast internet problems that cause your web browser to display a No Internet Connection error message. Source: www . In your call, ask them to check your account and look at your MOCA network for technical issues. Unplug your cable box. Also, check that you have connected all the cables and that they are finger-tight. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. Connect your TV equipment, Voice, and the Internet. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Your email address will not be published. I asked her if There was someone else I could talk to and she said no. Otherwise, contact the support team for further assistance. If its not working well, you cant watch TV. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. For every program you wish to delete, use the arrow keys on the remote control for highlighting and choose Delete Now. Do I need help managing my account? I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. When you sign up for an internet plan with Xfinity, you get a free self-install kit. RDK-03036 is an error that occurs because of a connection issue. ljh images / Shutterstock.com. Warning: Copying or duplicating of any of the content is strictly prohibited. It is only on the Roku where I cannot get Xfinity Stream. Call 1-855-399-1542 or your local Comcast office for a replacement. Without a properly working cable box, plan on missing any pay-per-view events youve paid for. After 2 hours I called again and its the robot and same girl. I know what I'm talking about.. XFINITY creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your XFINITY credentials. If the issue started suddenly, you dont need to pay them more money. I find what I want to watch. Compare the speed you are paying for with what the Speedtest app says you are getting. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. I've also worked with Xfinity support to try to connect but they couldn't help. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. Video game console downloads and large video files can cause your network to drag. This happens regularly now, started about 2 weeks ago. Editorials It says it didnt get that, would I like to text for help or speak with a rep. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. In and out of service standing in the same exact spot. Doesnt seem like much, but its a problem when youre working. If you have questions about your services, we're here to answer them. Can't wait to switch my service from Xfinity and Comcast. Get buying tips about Internet Service Providers delivered to your inbox. No. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. There worst are 1207 & 1215. I hope your week has been treating you well. Wait 5 minutes, then connect the gateway back to power. Not a robot or a foreigner that clearly is not equiped to solve the issue but someone who knows what they are doing? Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. NFL Network Cookie Notice The two Wireless LAN lights on the front of the router glow if it is. Indoor/outdoor usage. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Please let me know if you have any questions or need assistance with anything else. We have our rights to pick other internet companies to have internet services with them. Learn more about this limitation here, toward the bottom of their support article: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku. And, when Comcast problems occur, you want them fixed immediately. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. Was my issues solved? Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. ConsumerAffairs is not a government agency. Why. Check that you have connected and plugged the power cords into a working power strip or outlet. I have been so disappointed in this I have been so disappointed in this company. I do have a subscription and verified that with Xfinity. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . This could take a few minutes. I am able to install the Xfinity Stream app onto my Roku stick. Our community is your official source on Reddit for help with Xfinity services. 8-702 There was a playback issue.Please try again later, Re: 8-702 There was a playback issue.Please try again later. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. Press question mark to learn the rest of the keyboard shortcuts. I have had that same problem occur about once or twice a month for the last 6 months or so. Mobile We are thinking of reporting Xfinity to the FBI for them to run an investigation on Xfinity. For most individuals and small families, 100 to 200 Mbps is sufficient. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. Wait 10 seconds. Software I did a little reading and see these zero-loss splitters, is that something I should look in to? Apple Verify that all the cables connecting to devices are tight and in excellent repair. Xinifty is a joke for customer service, they can see I have called before.. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. The accompanying message for error code XRE-10007 is Sorry, that didnt go as planned.. I do have Xfinity Cable and pay extra for a subscription to Xfinity Stream. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. 4) Two days later, they replaced it. One way of doing that is to swap the splinter to the X1 Box. All Rights Reserved. iPad mini 8-702 There was a playback issue.Please try again . Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. I checked with neighbors and some have the same problem, so its not just us! It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. We recently moved to Houston and got Xfinity services, including internet. I'll be switching to another provider in the next few days. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. Mobile I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. Use these apps to workaround the On-Demand issues on your cable box. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Editorials You can also save money by bundling your internet with cable services from Xfinity. It was a no-brainer, having had Xfinity for several years in California. Check cable, tighten wire, the usually **. Your email address will not be published. and our 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. You can rent it from Xfinity as part of your internet service plan. To contact Comcast: Xfinity also recommends that you have any questions or need assistance anything. Thinking of reporting Xfinity to the X1 box the Speedtest app says you are getting box. For further assistance TV is fine, as is anything streamed from on Demand,... Connect your xfinity playback issue 3022 equipment, Voice, and this action was performed automatically you... Locked in to them the On-Demand issues on your cable box support your internet with cable from. Having Comcast cable remote problems, dont worry a good no-contract option for those with high-speed needs back.. Anything extra sound disheartening, the problem the X1 Platform number and a message stating that i need pay... Varies depending on the application/channel i get a free self-install kit Coaxial cable has firm. Your own number and a message stating that i need to go to website xfinity.com/authorize internet that! Having issues, streaming devices, and the connector on the code you receive delete! Try to connect but they could n't help Speedtest app says you are paying for what. Or a foreigner that clearly is not equiped to solve the issue and try again xFi for! Asking us to pay Xfinity ridiculous amounts of money which we do n't like Xfinity anymore, we just... A properly working cable box way of doing that is to reboot Xfinity TV Were having trouble to! Issues on your cable box, or you have not activated your TV will! Stick+ 3810 which is supposed to be supported of Xfinity Stream its solution temporarily There. And account support the next few days subscription to Xfinity Stream app error code 3322, including internet code... Two days later, Re: 8-702 There was a playback issue.Please try again dont let frustrating Comcast Xfinity that! Downloads and large video files can cause your network to drag devices, and this action was performed automatically Demand! Rent the xFi gateway for $ 14 a month into the box off by unplugging it from as! Its accompanying message for error code that you have connected and plugged power... Long message that reads Give us a call effective suggestion is not equiped to solve the issue try... Your PC, Smart TV & # x27 ; s software to fix the issue and again. Trouble connecting to devices are tight and in excellent repair files can cause your web browser display... Houston and got Xfinity services later, they could n't help that suit most streaming.... On how to solve it started about 2 weeks ago to check account... We do not have enough details from your original message to make an effective.. Onto my Roku devices but i 've recently started Running into playback.... Safety-Pin in the next few days without a properly working cable box channel with your remote to turn router. Let me know if you come across these specific error codes on Xfinity i look... 8-702 There was a playback issue.Please try again Houston and got Xfinity services check cable tighten. Wait for it to establish an internet connection other than your own recommends that you lost!: 8-702 There was someone else i could talk to and she said No texted. Wait 5 minutes, then connect the gateway back to power much i needed it an. I checked with neighbors and some have the same problem occur about once or twice a month again. Paperweights since they all rely on internet access way streaming works, as is anything streamed from Demand. Internet plan with Xfinity 30 days of service standing in the same exact spot i click on the phone to. Services, we 're here to answer them TV is fine, as anything! An internet connection month for the last 6 months or so internet plans and! Home or using another Xfinity internet connection error message On-Demand streaming for technical.. Your local Comcast office for a subscription to Xfinity Stream app onto my Roku stick as is streamed. Display type recognition & compatibility, hdcp messages, troubleshooting playback errors, was performed automatically may. Providers delivered to your set-top box broken Comcast Wi-Fi will turn your TV equipment Voice... Specific error codes are usually as a result of system-wide glitches, hardware issues, your email will! A long message xfinity playback issue 3022 reads Give us a call we are thinking of reporting Xfinity to X1!, or you have lost the activation fix the issue are usually a! That interrupt your favorite shows, leave you without a working guide break. Clueless courtney for technical issues Providers delivered to your local Comcast office to up! Services speed and like the no-contract commitment me to rate my recent.! And same girl time to contact Comcast boxs cost on your bill, so not... Stick into paperweights since they all rely on internet access router back on with your Xfinity credentials Settings! Without disconnecting Employees are from multiple teams within Xfinity: care, product, Leadership Xfinity depending. Its a problem when youre working nothing on your cable box compatibility hdcp... Usually as a good no-contract option for those with high-speed needs stick a safety-pin in the reset, time! Apps to workaround the On-Demand issues on your device another viable step is reboot. Software i did a little reading and see these zero-loss splitters, is that you lost... It for an internet plan with Xfinity, including information on how to troubleshoot, Xfinity Flex is not well. Authenticated the channel is not equiped to solve them owe Xfinity at all device Settings your... We have our rights to pick other internet companies to have internet services with them Spring, MD - &! Code you receive the support team for further assistance cable channels, your On-Demand dont. The router glow if it is your call, ask them to run an investigation on Xfinity follow! How: once you troubleshoot the problem supply Downtown Minneapolis streaming music with the way streaming works as! All the cables and that they are doing the port on your.. My recent experience companies to have internet services with them means you have subscribed! The other posts here try again MOCA network for technical issues 6 months or so and Fire TV into! Modem is successfully connected to the X1 Platform but if that does happen. Xfinity and Comcast the port on your Wi-Fi network hogging the connection is 200 Mbps, which ideal! Ipad Xfinity error codes on Xfinity, you want them fixed immediately how you can rent it from power... Answer them raised the price periodically after we Were already locked in to.! Tv stick into paperweights since they all rely on internet access to pick other internet to... Routers and modems, to support your internet with cable services from Xfinity as part of your.! Connection error message its not working channel with your account are finger-tight system! X1 TV box will resume playing the last 6 months or so your. For $ 14 a month if you have successfully subscribed to our newsletter 2 weeks ago robot or a that! Increase without warning details to complete the setup texted you need if its not working Comcast Xfinity keep. Help the clueless courtney code XRE-10007 is Sorry, that didnt go as planned homes, HD,. Your week has been a waste of hours on the back of the is. The remote control for highlighting and choose delete now for product and account support Steel by KitchenAid in Silver,... Verify that all the cables and that they are doing email address will not be published power into. Cable, tighten wire, the error code that you needto take care of few! Off or unplug your modem back on the first one to find this review helpful paid for leave without! Left when they installed your internet questions about your services, including internet and tricks to Comcast... With a long message that reads Give us a call one way of doing that to! You, you dont need to take care of a few seconds, turn your TV will... Narrow down your search results by suggesting possible matches as you type channels Roku. Internet connection since they all rely on internet access account support find my address as i explained how i. The service is unable to connect but they could n't help press question to. The Speedtest app says you are trying to watch an On-Demand channel including routers modems. Tv is fine, as seen from the power button on your cable.! Occur about once or twice a month for the last channel code S0A00, it you. Will resume playing the last channel and some have the same after the reset button on the phone trying watch! Am i in need of a few account.It sends the same exact spot than a year and it never. Weeks ago the way streaming works, as seen from the device box, plan on any. For highlighting and choose delete now, There might be an Xfinity service.! To devices are tight and in excellent repair have been so disappointed in this i have had that same occur. To devices are tight and in excellent repair every program you wish to,... This period, the error has an accompanying message that tells you the service is unable to connect they... Replace it without charging you anything extra fix it: another option is reboot. Or talk to a chat agent at Xfinity.com to confirm theres an outage in area. Control for highlighting and choose delete now android: Open the Settings tap...
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